About us

Infrastructure

About us

Infrastructure

At United e-Services, we strongly believe that the world-class services we offer must be reinforced by equally top-notch infrastructure. To this end, we can confidently claim to possess the best in the business.

Here are some highlights of our company facilities and infrastructure:

► $85,000 worth of the Latest Cutting-Edge Technology.
► IBM Servers
► Sangoma Cards
► L2 & L3 HP Switches
► Cisco 1800 Series Routers
► Use of Hard Dialers only – Nobel Systems
► Use of Hard Firewall only – Sonic WALL NSA5600
► VoIP Gateway
► 24x7 Power backup
► Dual High Speed Internet Back-up

 

Technology we use

It is noteworthy that, in an industry where 98% of the companies use ViCi Dial, A Free Open-source technology for all voice-based telemarketing operations in India, United e-Services has invested close to $60,000.00 to upgrade to the latest cutting-edge technology as mentioned above. In a perpetually evolving market where it is so crucial to keep abreast of the newest technological innovations, we believe in constant advancement – ever moving forward, never static. The need is to adapt while continuing to optimize operational efficiency and customer service.

In a perpetually evolving market, it is crucial to keep abreast of the latest technological innovations, which is why we believe in constant advancement.

Standing still is as good as going backwards a mantra that we hold close to our hearts.

 

Top 10 Call Centre Technology must-haves This is a fantastic Blog written by Donna Flus. This article was written 7 years back and is still as relevant as it was then. Donna has articulated common-sense points that are often forgotten or ignored by Call Centre operators worldwide. In the last 7 years, technology has gained by leaps and bounds but common sense and business logic per say remain what they were serve your clients in the best possible ways using the help of technology. We at United do that every day and we keep investing in the best possible technology available for companies like ours.