1. Large and educated workforce
Call centers in India have a largest number of qualified, tech-savvy, IT literate, trained, skilled and experienced professionals. India has the largest English-speaking population after the USA. Indias large and well-educated workforce has been one of Indias main advantages over other countries. India will continue to have a well-educated and large workforce, because India has an ever increasing number of college graduates and a large number of successful training industries.
Indias large manpower is willing to work for a lesser price. In a call center operation, manpower typically accounts for 55 to 60 percent of the total cost. In India, manpower is available at a fraction of the cost overseas.
2. Specialized call center outsourcing services
Call centers in India have experience in offering a number of call center outsourcing services, such as, inbound call center services, telemarketing services, technical helpdesk services, CATI services, disaster recovery services, email support services and chat support services amongst others. Call centers in India can also provide a host of IT enabled services, such as, helpdesk services, accounting services, transaction processing services, remote network management and end-to-end processing amongst others. Indian call centers offer cost-effective call center outsourcing services without compromising on quality. Call centers in India also have the best of technology, people, processes, resources, operational expertise.
3. Time Zone Advantages
More and more global organizations have been outsourcing call centers to India, because of Indias time zone advantages. Indias twelve hour time difference enables global organizations to provide their customers with 24x7x365 days services. By taking advantage of Indias time difference, companies in the U.S have been able to ensure that their customers receive round-the-clock customer support.